Cancellation & Refund Policy

Deblop Hosting - Cancellation & Refund Policy

1. Eligible Services for Refund

1.1 Full Refunds (15-Day Window):

• Shared hosting (first-time purchases only)
• Managed WordPress hosting
• Reseller hosting (first-time annual plans only)

2. Non-Refundable Services

2.1 Absolutely No Refunds For:

• Domain registrations/transfers (ICANN policy)
• VPS/Dedicated servers (instant resource allocation)
• SSL certificates (immediate issuance)
• Software licenses (cPanel, WHMCS, ClientExec, DirectAdmin, etc.)
• Any service terminated for policy violations
• Setup fees and addon services
• Trial extensions or promotional offers

3. Cancellation Process

To cancel your service:

• Log into your client area at client.deblop.com
• Navigate to Services → My Services
• Select the service you wish to cancel
• Click "Request Cancellation"
• Select cancellation type (Immediate or End of Billing Period)
• Provide a reason for cancellation (optional but appreciated)
• Submit your request

Note: Cancellation requests must be submitted at least 7 days before the renewal date to avoid automatic renewal charges.

4. Refund Processing Conditions

4.1 Valid Refund Requests Must:

• Be submitted via support ticket within 15 days of purchase
• Include a valid reason for dissatisfaction
• Not exceed one refund per customer account
• Be for first-time purchases only (no repeat refunds)

4.2 Deductions Apply:

• Domain registration fees (if a free domain was claimed)
• Payment gateway processing fees (typically 3.5% deduction)
• Setup fees (if applicable)

5. Chargeback Policy

• All chargebacks incur a $150 dispute fee
• Results in immediate service termination
• Permanent ban from all future Deblop services
• Domain names may be locked or forfeited

6. Refund Processing Timeline

• Approval: 1-3 business days for review
• Processing: 7-10 business days after approval
• Refund method: Original payment method only
• No cash, check, or alternative payment method refunds

7. How to Request a Refund

To request a refund:

1. Submit a support ticket via your client area
2. Select "Billing" as the department
3. Include your invoice number and reason for refund
4. Our billing team will respond within 1-2 business days

8. Partial Refunds

Partial refunds may be considered in exceptional circumstances, including:

• Service downtime exceeding SLA guarantees
• Billing errors on our part
• Upgraded services with unused time on previous plan

9. Account Closure

Upon successful cancellation:

• All data will be permanently deleted after 30 days
• Customers are responsible for backing up their data before cancellation
• Domain names can be transferred out (unlocking available upon request)