Cancellation & Refund
Please read carefully before using our service
Deblop Hosting - Refund Policy
Last Updated: 2nd DEC, 2024
All refund requests are governed by these non-negotiable terms.
1. Eligible Services
1.1 Full Refunds (15-Day Window):
- Shared hosting (first-time purchases only)
- Managed WordPress hosting
Does not apply to renewals, upgrades, or existing customers.
2. Non-Refundable Services
2.1 Absolutely No Refunds For:
- Domain registrations/transfers (ICANN policy)
- VPS/Dedicated servers (instant resource allocation)
- SSL certificates (immediate issuance)
- Licenses (cPanel, WHMCS, etc.)
- Any service terminated for violations
3. Processing Conditions
3.1 Valid Refund Requests Must:
- Be submitted via ticket within 15 days
- Include reason for dissatisfaction
- Not exceed one refund per customer
3.2 Deductions Apply:
- Domain fees (if free domain was claimed)
- Bank/PayPal processing fees (3.5% deduction)
4. Chargeback Policy
- All chargebacks incur a $150 dispute fee
- Results in immediate service termination
- Permanent ban from future services
5. Processing Timeline
- Approved refunds: 7-10 business days
- Refund method: Original payment only
- No cash/check alternatives